author(s)
Dr. S Sundararajan and Dr. A Muthusamy

abstract
CHAs (Custom House Agents) and freight forwarders have a massive impact on the domestic and global financial system of any nation. With rising consumer demand and the resulting growth in international trade, the role of infrastructure sustain in terms of rails, roads, ports & warehouses hold the key to the success of the economy. Goods are transported predominantly by road and rail in India. Whereas road transport is controlled by private players, rail transport is handled by the central government. With the second largest network in the world, road contributes to 65% of the freight transport. Road is prefer because of its cost efficiency and flexibility. Rail, on the other hand, is preferred because of containerization ability and ease in transporting ship-containers and wooden crates. The present study deals with 50 samples. Statistical tools uses for the analysis of the data are Simple Percentage, Chi-Square Test and Weighted Average Mean. This paper attempts to identify the problems faced by the CHAs and freight forwarders in Tuticorin region.